Maximum discretion
At TRIKOMA SEEDS we take your privacy very seriously therefore we guarantee utmost discretion of your shipment. The Pyramid Seeds team knows perfectly how to prepare your order discreetly to be sent by mail with total security. All orders are packed in envelopes specially designed to eliminate risks of damage and total discretion of their contents.
We do not sell or deliver to Argentina, Turkey and United States.
Shipping mode: Shipments are made through the official postal post office as a registered letter. Orders are processed and sent the next working day the order is made. The registered letter can only be delivered to the person with the name indicated in the data of reception of the shipment and the corresponding identification.
For reasons of legalities in different countries that are not members of the European community, we should only use the official postal mail and go to the different countries through that same means. The packages can also be tracked from the website of the official post offices in each country.
Shipments within Spain could take from 3 to 5 days, in countries of the European Union from 2 to 3 weeks or more, in countries not members of the European Union it may take more than 3 weeks. (We can not guarantee the delivery time because it depends on the post office). For Latin America, the delivery time is 3 to 5 weeks or more.
The product is sent in a brown envelope with bubble wrap, for safety, protection and discretion.
Please, make sure you give us the full, clear and correct shipping address in order to guarantee the arrival of the shipment. We will not be responsible for lost orders due to incorrect data.
Once your order has been placed, you will receive a notification of every change in your order status, for this reason please make sure that you give us your complete, correct contact details, shipping information and an e-mail. As soon as the payment is been received, you will receive the first e-mail with the status “Completed”, then once your order has started to be prepared for the further shipment you will receive another e-mail with the status “Processing” and finally, once your order has been shipped you will receive an e-mail with the status “Shipped” and in the same e-mail you will have a tracking number and a link of the Spain post office to track shipments in the territory of Spain. For other countries, once the parcel has left the international office of origin, it should be tracked at the national post offices in the country of destination that you have indicated in your order.
SHIPPING COSTS:
With the purchase of more than 100€ and a weight less than 3 kg, shipments are free. For orders that do not exceed 100€ the shipping cost will be from 5 to 10€ depending on the country.
Just for the countries of the European Union we also have an Express shipments to Europe service that can take up to 3 business days maximum. Express shipping fees:
Bulgary, Poland, Slovak Republic, Romania: 50€
Rest of the countries of the EU: 50€
For countries outside the European Union we only use official mail from Spain.